Do I need to show ID to rent a bike?
Yes, a valid ID must be presented for all rentals.

When can I collect my bike?
Mon–Fri 08:30–19:00 • Sat 08:30–13:00 • Sun & public holidays closed

How do I make a reservation?
Book via bike-ibiza.com (minimum 3 days). Choose your bike, pedals and dates, then submit your request. We’ll confirm availability and send a payment link (usually within 1 hour, always within 24 hours). After payment, you’ll receive a numbered confirmation email for pick-up in Sant Jordi de ses Salines (airport area) In rare cases, your exact size may no longer be available—then we’ll email you with alternatives.

Can I reserve by phone?
Bookings are website-only. For questions: WhatsApp calls only 📱 +34 627 140 824.

Is wearing a bike helmet mandatory in Spain?
In Spain, wearing a bike helmet is mandatory on roads outside urban areas. We offer helmet rental for €2 per helmet, per day.

Can I book online for same-day delivery?
No—delivery must be requested at least 1 day in advance. Delivery + pick-up costs €80.

Can you deliver the bikes to where I’m staying?
Yes—available from 3 day rentals across Ibiza (subject to availability). Delivery window 09:00–11:00 (may be later due to traffic and multiple drop-offs). No delivery to Ibiza Airport or Ibiza Port. Someone must be present to pay a €200 deposit per bike by credit card. Delivery + pickup: €80

Where is the pick-up location?
Pick-up is in Sant Jordi de ses Salines (airport area) The exact address is sent by email after your booking is confirmed.

What does “bike size” mean?
We match the correct size using the rider’s height.
You can add your exact height in the comment box.

What’s included in the rental?
A repair kit and a pump are included. A lock is available free on request. A helmet costs €3/day.

Do I need to leave a deposit when collecting the bike?
Yes—minimum €100/bike for in-store pick-up. It covers accidental damage; extra repair costs are charged separately. Theft isn’t covered. (Delivery bookings require also €100 per bike, paid at delivery.)

What should I do in case of damage or a breakdown?
Please contact us via WhatsApp. We’ll assist as quickly as possible, depending on distance and availability.

What is not allowed with the bike?
No sand, no salt water. Bikes must stay on Ibiza (no Formentera).

How far can I ride on an e-bike and how does charging work?
Approx. 70 km in Eco/basic mode and around 50 km with higher assistance (varies by rider and terrain). No spare batteries, and the battery cannot be removed. Start fully charged—full charge takes about 5 hours. Charging during breaks usually only helps if you can charge for at least 2 hours.

Can you recommend routes?
Yes—find our routes on Wikiloc.  Use the app or download the .gpx for your GPS. Bike Ibiza Arrowed cycling roads on Ibiza – Bike Ibiza

If I rent for multiple days, where can I store the bike at night?
Use hotel storage where available, or store it at our Bike Center. Never leave bikes outside overnight.

What if I return the bike early?

Your booking is reserved for the duration of the rental period you paid for. Returning the bike early does not qualify for a partial refund.

What is your cancellation policy?
Cancel 72+ hours before pick-up for a full refund. Within 72 hours, the prepayment is non-refundable. Email: eric@bikeibiza.be. No refund for unused days after early return.

Anything else I should know?
Lost padlock key €20 • Lost repair kit €20 • Lost pump €20 • Roadside assistance €40 • Extra inner tube used €5

Book online via our easy reservation system. To secure your bikes and guide, we require full payment in advance. Once received, your tour is confirmed.

All our tours are private group experiences (just you and your group).

Yes — we host an open gravel group ride in collaboration with Tomorrowland (limited spots).

Choose between 2- 3, 4, or 5 hours, depending on the tour and your preferred pace.

Yes — you can cancel up to 72 hours before the tour by email. We reserve the bikes and guide especially for your group, so cancellations within 72 hours are non-refundable.

Bike, helmet, a bottle of water, and personal guiding (private guide for your group).

Yes — you should be able to ride a bike confidently and safely. This isn’t a learn-to-ride lesson.

You’ll receive an email with the exact meeting point and all practical details 24 hours before the tour.

We ride even with rain. Only in extreme/unsafe weather, we’ll reschedule to the next day. Ibiza has sunshine almost every day 😊